Privacy Policy

Welcome to the services of Helping Hands Helping Lives CIC (“Helping Hands Helping Lives CIC”, “We”, “us”, and/or “our”). This privacy notice is operated by Helping Hands Helping Lives CIC and has been created to provide information about our company. This privacy policy sets out Helping Hands Helping Lives CIC’s policy with respect to information including ‘personal data’ and any other information that is collected from donors, partners, clients and visitors who use or interact with our website. We have a legal obligation to process your personal data in compliance with the UK GDPR law, (Article 6(1)(c)). This Privacy Policy is effective from 27 July 2023.

We undertake to preserve the confidentiality of any information you provide us and will not share your data with anyone else.

This policy was last updated at:

Helping Hands Helping Lives CIC

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

Information We Collect

When you interact with us through our website, using a computer, android or iphone, we may collect personal data and other information from you as further described below:

Personal Data That You Provide Through the Website:

We receive, collect and store any information you enter on our website or provide us in any other way for administrative and business purposes and this information is not shared with third party companies, organisations nor individuals.

The lawful bases we rely on for processing this information is that we have a legal obligation under the UK General Data Protection Regulation (UK GDPR) and ePrivacy Directive.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and transaction purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page for analytical purposes and to improve visitors’ experience.

Sources of Information

We collect personally identifiable information, including but not limited to, name, address, email, phone number, bank card number, when visitors subscribe to our newsletter, complete the contact forms and when conducting a transaction on our website.

When making donations to Helping Hands Helping Lives CIC, your data is confidentially received, collected and stored by the GoFundMe website.

Why we need it

The reasons for asking you to provide us with your personal data is for administrative and business purposes; to allow us to enter into communications with you about future fundraising events and for transaction purposes. Our communications may include email, newsletters, texting users about fundraising events, sales or to provide business and transaction updates through Facebook Messenger, SMS or email.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with the Privacy Policy.

Who has access to it

We have a data protection regime in place to oversee the effective and secure processing of your personal data. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

How do we protect your personal data

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. This includes HTTP and SSL protocols which ensures the communication between our visitors and our site is completely secure. Wix encrypts all data transmissions with SSL encryption.

Cookies are used on this website to provide a great experience for visitors and to monitor and analyse the performance, operation and effectiveness of our website, including analytical and targeting cookies. To find out more please visit our cookies policy here: https://www.termsfeed.com/live/bf20d713-87a9-4f72-a7af-01fc0ba16151

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will keep personal information, including but not limited to, name, address, email address, phone number, whilst the business is operational as we will need to keep reaching out to you for help and support or until you notify us that you would like these details deleted from our records.

You can contact Helping Hands Helping Lives CIC at helpinghandshelpinglives@gmail.com if you would like to: access, delete or make changes to your personal data. The information to be deleted or amended also includes that held on back-up files, cloud storage, emails and social media.

Visitors to our website may opt out of receiving newsletters at any time by clicking the unsubscribe button on our newsletter page. Personal information will then be deleted from our newsletter subscription list, back-up files, cloud storage, emails and social media mailing lists.

In the future, when the Enterprise Workshop is established, personal data will also include customer payment details for enterprise workshop products (goods and services), including but not limited to, credit card information, comments, feedback, product reviews, recommendations, and personal profile.

Individual rights under GDPR law 2018 (General Data Protection Regulation)

The UK GDPR law provides the following rights for individuals:

The right to be informed
The right of access
The right to rectification
The right to erase
The right to restrict processing
The right to data portability
The right to object
Right in relation to automated decision making profiling.

More details on these rights can be found on the ICO (Information Commissioners Office) website https://ico.org.uk/

Decision Making

No automated decision making processes are involved when visitors use our website; all decision making is currently done by human intervention

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.